Business / Organisation Details
Registered organisation name, business type, registration information and official contact details.
Bulk SMS Sender ID
Give your business messages a recognisable sender name.
A Sender ID is the name customers see when your organisation sends an SMS. AI Tech guides the documentation, application and onboarding process required before approved branded messaging can be activated.
At a glance
PurposeBranded identification for business SMS
Client providesOrganisation details & required documents
AI Tech handlesReview, guidance & application coordination
ImportantApplication approval is not instant activation
Clear requirementsKnow the common documents before starting.
Guided processAI Tech explains each onboarding stage.
Status visibilityApplication, review and activation are treated separately.
No instant-approval promiseApproval timing depends on the applicable review process.
Common requirements
Prepare the organisation information needed for review.
Exact requirements may vary by organisation type, Sender ID request and network/provider review. AI Tech confirms the applicable list during onboarding.
KRA PIN Where Applicable
Tax identification information may be required for formal business verification.
Authorisation Letter
A signed request or authorisation confirming that the organisation is applying to use the proposed Sender ID.
Official Email & Phone
Valid organisation contact details for verification, follow-up and onboarding communication.
Identification Details
Identification information for the authorised representative may be requested where applicable.
Business Location
Physical or operating location information may be required as part of the organisation profile.
Do not worry if you are unsure which documents apply.Start the enquiry and AI Tech will confirm the exact requirements for your organisation before the Sender ID application proceeds.
Document guidance
Prepare clear, current documents before submission.
Good document preparation reduces back-and-forth during review. AI Tech confirms the exact list that applies to your organisation before final submission.
Before sending documents, check:
ReadableCurrentCompleteCorrect organisation nameCorrect authorised contact
Not sure whether your documents are complete?Send an enquiry first. AI Tech can confirm what applies before you prepare the final Sender ID submission.
Confirm My Requirements →Choosing a Sender ID
Use a name your recipients can recognise.
The preferred Sender ID should be closely connected to the organisation or brand requesting it. Final approval remains subject to the applicable provider/network rules.
Keep it recognisableUse a name customers, students, members or staff already associate with the organisation.
Keep it consistentWhere possible, align it with the registered or trading identity used in the application.
Keep alternatives readyIf the preferred name cannot be approved, AI Tech may ask for an acceptable alternative.
Approval process
Sender ID onboarding follows clear stages.
The process separates enquiry, document review, application processing and operational activation so the client always knows the current stage.
Who does what
Client responsibilities and AI Tech responsibilities are separated.
This helps avoid delays caused by unclear ownership during onboarding.
Provide accurate organisation information
- Organisation/business details
- Required supporting documents
- Preferred Sender ID
- Authorised contact person
- Clarifications when requested
Guide and coordinate the onboarding process
- Confirm applicable requirements
- Review documents for completeness
- Guide Sender ID application preparation
- Coordinate applicable approval follow-up
- Complete account setup and activation steps
Status & activation
Approval and activation are not the same thing.
A client may have portal access or an approved application while messaging is still waiting for documentation, Sender ID processing or final account setup.
35%Account / LeadApplication or enquiry received.
60%DocumentationRequired organisation documents under review.
85%Sender ID ApplicationSender ID processing is underway.
100%ActivationOperational requirements complete; messaging can be enabled.
Important:Sender ID approval time can vary. AI Tech does not promise instant approval or a fixed approval time unless specifically confirmed for a particular case.
Common questions
What clients usually ask before applying.
Can I choose any Sender ID name?
You can propose a preferred name, but the final Sender ID must meet the applicable naming and approval requirements.
Is approval immediate?
No. Approval depends on the applicable provider/network review and whether all required information is complete.
Can I start using Bulk SMS before Sender ID approval?
Operational sending depends on the account setup and approved messaging configuration. AI Tech confirms what is available during onboarding.
Can several staff use one approved Sender ID?
Yes. Within the AI Tech messaging platform, authorised staff can use approved Sender IDs according to the organisation's access controls.
What if my documents are incomplete?
The application should pause until the required information is complete rather than being submitted with missing details.
Where will I manage onboarding later?
The dedicated AI Tech messaging portal will handle application progress, documents, Sender ID status and activation steps.
Ready to start?
You are ready for the first review if you have these basics.
Organisation nameAuthorised contactPreferred Sender IDIntended SMS useCore documents
aitech.co.ke
For information, requirements, preparation guidance, pricing context and starting an enquiry.
Public functionsLearn → Prepare → Ask → Start enquirymessaging.aitech.co.ke
For approved applicants and clients to complete onboarding and manage operational messaging.
Portal functionsApply → Upload documents → Track status → Activate → Manage messagingThe public website explains requirements and helps you prepare. The actual application, document upload, status tracking and activation workflow will be handled through the dedicated AI Tech messaging portal.
Begin with your organisation details and preferred Sender ID.
For now, the website routes Sender ID applications through the enquiry flow. The dedicated messaging portal will later handle the full online application and document process.
Related messaging resources:Bulk SMS platformResponsible messagingProfessional SMS examplesMessaging FAQ